Terms and Conditions

Luggagedesigners wants you to love your luggage. We want to work with you so your luggage is unique and customizable for your personal travel needs. Our goal is for you to have an easily identifiable piece of luggage that you have fun with and helps ease any travel frustration. Our unique luggage retreival tag system helps assure that if your luggage is ever lost or stolen that someone has a way to report it to us and we can get that item back to you as soon as possible.

 
Luggagedesigners reserves the right to refuse any graphic that may be deemed inappropriate or obscene to any group or individual. We reserve the right because we wish to bring only fun and happiness to our customers and their friends. Our goal is to never harm or injure anyone or make anyone think badly of our product.

Luggagedesigners recognizes that not all luggage is conducive towards accepting graphics because of the material or design of the luggage. We promise to try our best to deliver a quality item with the graphic of your choice. However on some occasions there may not be a solution. We will contact you with some alternatives but if in the end we cannot satisfy you order we will promptly refund your purchase.

Privacy and Security Policy

Luggagedesigners is committed to maintaining your confidence and trust. We respect your privacy and are committed to protecting the personal information you provide online. We've provided this notice to explain how we collect and use your personal information. If you have any questions regarding this policy, you may direct them to customerservice@luggagedesigners.com
 
What information do we collect? How do we use it?

We use your personal information solely to help us service your account, to improve our services to you, to provide you with the products you have requested, and to inform you about additional products or services that may be of interest to you. We use the information you provide regarding yourself when placing an order only to complete that order. We use the information you provide regarding someone else when placing an order only to ship the product to them and to confirm delivery. We use the return e-mail addresses to answer the e-mail we receive.

Will Luggage Designeres disclose the information it collects to give to outside parties?

Luggage Designers will never sell, trade, or rent your personal information to others.

How does Luggagedesigners.com use cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer’ s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide tailored information from our web site and store items in your shopping cart between visits. Most Web browsers automatically accept cookies. However, you can change the settings in your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

A special note concerning children’ s privacy.

The safety of children is obviously very important to us. Children should always ask a parent or guardian for permission before sending personal information to anyone online. Luggagedesigners does not knowingly collect or maintain information at our website from those who are under age 18.

Is there anything else I should know?

Please keep in mind that whenever you voluntarily disclose personal information online – on message boards, through e-mail, or in chat areas – that information can be collected and used by others. In addition, the privacy policies of other websites will vary, while many will have no stated privacy policy.

In short, if you provide personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. It is ultimately your responsibility to maintain the secrecy of your personal information to the extent you feel comfortable. We encourage you to be careful and to ask questions before you disclose your personal information to others.

Your Consent

By using Luggagedesigners web site, you consent to the collection and use of this information by Luggagedesigners. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

How does Luggage Designers protect customer information?

When you place an order or access your account information, our servers use Secure Sockets Layers (SSL). SSL encrypts, or scrambles, your information while in transit to us, and it can only be decrypted, or unscrambled, by an authorized computer. Furthermore, all the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 

Cancellation Policy

Non-designed luggage cancellation requests must be submitted to the accounts and billing department of Luggagedesigners.com within twenty-four (24) hours of placing your order.  You may submit your cancellation request by email to customerservice@luggagedesigners.com. Your request will not be considered valid unless and until you receive confirmation from our accounts or billing department. The confirmation email or number given by the accounts department of luggagedesigners.com will act as proof of the cancellation of your product.

*Custom designed luggage will go into production as early as eight (8) hours of placing your order, so therefore your order for personalized luggage must be cancelled within that eight (8) hour window.  If the product is not cancelled within eight (8) hours of placing your order, the product becomes yours.  Please see our return policy.

Dakine
Dakine orders may take an additional 6-10 business days processing time if the product is not in stock and ordered direct from the manufacturer.
Return Policy   
Luggagedesigners wants you to love your luggage that,s why we offer a 30 day return policy on all out products. If you  feel it is not the piece for you simply return the item to us within 30 days in the original packing and un-used. Any used items we cannot accept or resell. The buyer will unfortunately assume the cost of return shipping. Please call our offices or email us to let us know we will be receiving your package. Upon receipt in our warehouse we will credit your payment method.  ***All items must be in original packaging, unused, and with hang tags. Shipping costs are non-refundable.  Any expedited shipping once shipped is non-refundable if item is returned. Damaged items or defective items must be returned to the manufacturer for replacement or repairs. Any used or damaged merchandise returned to us will not be refunded. Missing packaging, hang tags, or merchandise deemed to be slightly used could be subject to a 50% reduction of the item price. Locks, luggage straps, electronics, and merchandise in a blister package cannot be returned once opened. A return for blister packaging must be sent to the manufacturer for replacement if defective. 
We want you to Love your luggage! We won't be beat!
 
How to Contact Us

Should you have other questions or concerns about these policies, please send us an e-mail to customerservice@luggagedesigners.com