FAQs

Store Hours Online 24/7 M-F 10:00-5:30 Sat. 10:00-3:00 Sun. Closed 
   
Toll Free 844-218-2089
  Local 814-790-4089 
 
How does Luggagedesigners put my photo onto my luggage?
Luggagedesigners has a patent pending process and machinery that allows us to take your photo and print it out on a special heat transfer polymer.  This allows for the retention of the colors of your photo so it will look like your picture and  not a silk screen done in four colors of paint.  We then take the heat transfer polymer and cut the design for whatever shape you choose.  Our cutting machines are very detailed oriented so even the most complex designs can be cut.  Through our patent pending machinery, we  thermally bond the picture into the material of your soft sided luggage.   This will permanently apply your picture into the fiber of your luggage.  We then apply a protectant coating over your design, so it  will stand up to the rigors of travel.
Once affixed, your picture becomes a permanent part of your luggage forever.

What is the luggage tag?

The luggage tag is a custom tag that has your uploaded/selected graphic (that is the same as your luggage) with a personal  barcode that is assigned only to you. The barcode is located on the back along with instructions on how the finder uses the tag to locate you. No matter where your luggage is, the person who finds your luggage will go to our website and type or scan your personal barcode number, we will then email and text to you the contact information of the person whom is in possession or your luggage.
 
What is my personal bar code?
When you purchase a graphic package or a Luggage tag a personal barcode unique to your bag will be produced on the back of your luggage tag. We will store your contact information in your systems. Since most people keep their cell phone number and email address for years. If someone reports your lost bag to our site, we will send you an email and text message of the contact information of the person who has your bag. You can then contact that person to arrange how to retrieve your luggage.

Do your products come with any type of warranty?

Yes, all products are covered by the luggage manufacturer’ s warranty.

How can I get my luggage repaired?

Luggagedesigners does not perform repairs or luggage, provide warranty service of luggage or provide replacement parts. Please see manufacturers warranty for further details. If image on luggage is damaged, please contact our customer service department as soon as possible to resolve the issue.

What if the airlines damage my luggage?

You should file a damage claim with the airline as soon as you are aware of the damage. See your manufacturer’ s warranty regarding abuse or mishandling and contact them directly for product warranty.

 
What if my luggage is sent to me defective and/or damaged?
Luggagedesigners will replace your defective/damaged luggage immediately just simply contact us as soon as your luggage arrives defective and/or damaged. Please refer to your email order confirmation as this will serve as your receipt when contacting us.

What if I am not happy with the graphics that I chose on my new luggage?Unfortunately  our process is permanent to your luggage  just as every order that Luggagedesigners creates is custom to that client. It is very crucial in the upload and or selecting of your graphics prior to check-out to ensure you are getting exactly what you desire on your custom luggage. Our designers will work with you to email a copy of what your luggage will look like for your approval prior to  applying your image if you are unsure.

How long does it take to get my luggage once I have completed my order online?Our unique patent pending  graphic adheresion process allows us to skin your luggage with your photo/graphic in approximately one to three business days, with standard ground shipping taking five to ten business days. Your total time from order to receipt of product is (in most cases) ten to fourteen business days. You may opt for faster delivery at additional cost.

Can I upload my favorite sports team logos?

Luggagedesigners is able to use general mascot design as long as it is not a licensed product (i.e.: high school mascot). We at Luggage Designers are seeking to offer licensed professional sports team logos in the near future.
 
I have my own luggage not purchased through Luggage Designers, are you able to add a design to it?
  Luggagedesigners unique patented process allows for us to only work with certain manufacturer’ s products listed on our web site.

Can I purchase luggage without a graphic design?

Yes, simply select your luggage and proceed to check out. You may still purchase the custom bar-coded luggage tag to compliment your luggage.
 
Can I upload anything?
Non copy write material only. We also will not allow any nudity or sexual images that may be deemed  too graphic. Offensive wording is also prohibited. Other than that we want you to have fun and challenge our designers to build unique luggage bags for your travels.
 
What products does Luggagedesigners.com offer?
With over 10,000 travel related items available we carry a full line of Luggage, bags, suitcases, designer luggage, carry on luggage, travel cases, luggage sets, luggage tags, children's luggage, handbags, designer bags, purses, luggage accessories,  A.Saks ,   American Tourister , American Flyer,   Antler   USA,   Atlantic   Luggage,   Baggallini, Beverly Hills Country Club, Brenthaven ,   Blue Claw, Boyt,   Cabrelli, Caribee,   Claire Chase,   Colombian Leather House,   CoverLugg , Crumpler, Dakine,   Delsey,   Ducti,   Ford, Ganz,   Globe-Trotter, Go Travel ,   Guess, Heys Amaerica, High Sierra, Kenneth Cole, Jack Georges,   Kiva , Kipling,   Kelty, Lewis n Clark,   Luca Vergani,   Fox Luggage , Hartmann, Heys, Eagle Creek , Luggagedesigners , McKlein USA,   National Geographic,   Osgood Marley, Ogio,   Olympia Luggage, Pacsafe , Parinda,   Ricardo,   Rick Steves , Rockland , Royce Leather,   Samsonite,   Siamod ,   Solo,   Skyway, US luggage, Thule, Travelers Choice,   Travelpro,   Travelers Choice, Travelon, Trendy Kid,   Tutto Luggage, US Traveler,    Victorinox, Willie and Max, Zero Haliburton,    and many more added daily!
 
What is the luggage  return policy?

Luggagedesigners will accept any luggage return within a  30 day period after receipt for a full refund. Please call our office to tell us of your shipment and provide us with your tracking number. The exception is  any  luggage that has been designed with a graphic attached. The cost of return is to be borne by the purchaser. Any luggage that is damaged is to be returned to the manufacturer for a full replacement. All returned items need to be in original packaging with hand tags attached. We hope to make every customer a satisfied one and will work with you to achieve this goal. Some items are subject to a 15% restocking fee. Please contact us to see if your item is in this category.

Military Discount        
 
Luggagedesigners has always supported the military and their families. We currently have our family members serving our country and have previously served. Luggagedesigners offers any military family a 15% discount on anything site wide, plus free shipping on orders over $99 in the continental United States. Military families can call our office at 814-790-4089 and ask for the military discount code to save 15% at checkout. God Bless the United States of America and those who serve all of us now and in the past. 
 
Free Shipping 
Some items are marked as free shipping. If you find there is no other option than free shipping please email customerservice@luggagedesigners.com or call us to expedite your order.  Toll Free 844-218-2089
. Free Shipping is within the 48 continental United States.

Shipping Methods

Order Processing
Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the number of manufacturers we deal with, processing times will vary from item to item. This can range from 24 hours to 6 business days, depending on both the manufacturer and the product type. Shipping Notification When we receive confirmation that your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you. Since we sometimes ship directly from the manufacturer, you will receive a separate shipping notification email for each item that you purchase. Some items are shipped with a signature required. In that case The default shipping method will be USP or FedEx Ground unless one day,two day, or three day express is paid for.
Luggagedesigners is committed to keeping all of our products in stock, at all times. If we do not have your products in stock at the time you place your order, we will have the manufacturer ship the products directly from their warehouse to your doorstep. There may be a 3-6 day delay on these orders. If you are concerned with this delay, please email a Professional at customerservice@luggagedesigners.com or call  Toll Free 844-218-2089  during business hours to check the availability. Please note that if you choose expedited shipping days for delivery are for weekdays only and orders will be processed in the order in which they are received. An example is if you purchase an item on Saturday, the order will not be processed until Monday. So two day shipping will not be delivered on Monday. Please call for expedited shipping for exact delivery times. Once an order is shipped and costs incurred and refund of that order will be less the shipping costs. 
Customization of a product may require additional time to process. If you require an item for a specific period of time please contact our office to make sure the customization and shipping time will meet your goals. From time to time because of volume, it may take up to two weeks for graphics to be added to a product.

We offer a variety of methods for shipping your orders from Luggagedesigners.com.

Ground - 3 to 8 business days
3-Day Select - 3 business days
2-Day Air - 2 business days
Shipping Carriers

Luggagedesigners partners with UPS, FedEx, and the United States Postal Services (USPS) to ship your packages. Domestic Ground shipping orders are shipped by UPS or FedEx SmartPost Domestic Expedited shipping orders are shipped by UPS and all International orders (Ground or Expedited) are shipped by the United States Postal Service (USPS). You’ ll receive a shipping confirmation email that will confirm which carrier was used for your products along with a tracking number for each item.

Luggagedesigners may require a signature for items shipped to apartments or higher priced items as determined by Luggagedesigners.

You may notice that FedEx SmartPost begins the process on many shipments arriving from the USPS. That’ s because the FedEx SmartPost Processing Facilities work in conjunction with the USPS to deliver your package.

* Expedited orders will ship out the next business day, which is a processing day and not considered a day in transit. Please call for delivery times.

*Luggagedesigners  may apply a $25.00 oversized expedited shipping charge on all Wheeled Garment Bags, Large Wheeled Duffels, Trunks, Luggage Sets, and luggage pieces of 25" and greater. The oversized shipping charge is only applied to UPS 3-day, UPS 2-day, and UPS Next day shipping methods. The cost will be calculated at checkout.

*A $9.95 oversize fee  may be added to any order containing a luggage set. This cost will be calculated at checkout.
USPS parcel post rates may not apply to all items. Most smaller items can be shipped this way. Larger items such as luggage will have to be shipped either UPS or Fed Ex.
USPS priority mail has certain size and weight restrictions that may apply to your package. If possible Luggagedesigners will always use the least costly way of getting you your product.
International Shipping:
Luggagedesigners reserves the right not to ship to certain countries based upon US laws and suspicion of fraud.
Please do not ask us to change a price on a declarations page to avoid duty fees. Luggagedesigners applies by all international shipping laws.
 
Kipling: Currently we can only ship Kipling products to the US and its territories. No other international shipping is available.
 
Eagle Creek  does not drop ship. We try to maintain a full inventory but if an item is not available in our inventory an additional 6-8 days may be required for shipping. Please let us know if you need the item more quickly and we will try to accommodate you.

International Buyers – Please Note: 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Dakine orders may take an additional 7-10 business days if the product is ordered from the manufacturer and not in stock.
The following oversize items will incur additional shipping charges to those listed above:

$10 Extra - Luggage:
Split Roller, Girls Split Roller, Wheeled Duffle, Girls Wheeled Duffle
$15 Extra - Snowboard Bags: High Roller, Low Roller, Girls Low Roller
$15 Extra - Ski Bags: Fall Line Double, Girls Fall Line Double, Concourse Double
$15 Extra - Surfboard Bags: World Traveler, SUP Board Bag
$15 Extra - Windsurf Bags: WS Quiver
$15 Extra - Kiteboard Bags: Kiters Duffle
 
Briggs & Riley Warranty   

Simple as that® lifetime guarantee statement. The only guarantee that covers it all!


Briggs & Riley is committed to developing Briggs & Riley products of superior design, performance and value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly guarantee in the travelware industry.

If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge – Simple as that!  Here’ s how the Briggs & Riley Simple as that® guarantee works:

A.  Simple bag repairs  – you can send or bring your bag to a  local Authorized Repair Center. No repair number is needed.  Please note that you are responsible for any freight charges incurred when shipping your bag to an authorized repair center.
B.  Badly damaged bags  - we recommend sending them directly to Briggs & Riley at one of our  Official Company Repair Centers.

Our 'Simple as That® ' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life.

  • We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
  • Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.
  • Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
For Biometric devices once an item is shipped it can only be returned to the manufacturer. We cannot reset any biometric security features on the device.
 
Companies that Luggagedesigners works with include:

A.Saks ,   American Tourister , American Flyer,   Antler   USA,   Atlantic   Luggage,   Baggallini, Beverly Hills Country Club, Brenthaven ,   Blue Claw, Boyt,   Cabrelli, Caribee,   Claire Chase,   Colombian Leather House,   CoverLugg , Crumpler, Dakine,   Delsey,   Ducti,   Ford, Ganz,   Globe-Trotter, Go Travel ,   Guess, High Sierra, Kenneth Cole, Jack Georges,   Kiva , Kipling,   Kelty, Lewis n Clark,   Luca Vergani,   Fox Luggage , Hartmann, Heys, Eagle Creek , Luggagedesigners , McKlein USA,   National Geographic,   Osgood Marley, Ogio,   Olympia Luggage, Pacsafe , Parinda,   Ricardo,   Rick Steves , Rockland , Royce Leather,   Samsonite,   Siamod ,   Solo,   Skyway, US luggage, Thule, Travelers Choice,   Travelpro,   Travelers Choice, Travelon, Trendy Kid,   Tutto Luggage, US Traveler,   Victorinox, Willie and Max, Zero Halliburton,    and many more added daily!